Emerging Issue Detection

Emerging Issue Detection Solutions

Discover and fix problems early

Challenge

Early detection of emerging issues is one of the most difficult challenges any manufacturer would like to see addressed. The sooner you detect a problem that might turn into a major headache in the future, the more time you will have to fix this problem and prevent it from growing out of proportion.

Solution

Seacrest offers an automated solution for detecting emerging issues. The solution performs the analysis of data representing warranty claims, repair notes, or technical support records to identify patterns and trends of issues related to specific products. It detects previously unknown issues that have consistent growth over a sufficient period of time and reports them as emerging issues.

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